Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
What hotel are we talking about here?
What was the reason they gave for trying to change in the reservation in the middle of your stay? I also have never heard of something like this happening before. If heard of hotels trying to cancel or change award reservations before, but those were before check-in, not midway through a stay. Did the hotel get reflagged right in the middle of your stay (i.e. new front desk staff)? But even then, if they let you check-in with the award certs for your stay, I have trouble understanding why they would up and change their minds in the middle of the reservation.
This doesn't sound like Marriott is to blame, it sounds like an issue with that hotel (which is one of the reasons I would like to know which hotel we are talking about.) As mentioned above, I'd also PM the Marriott Lurkers about this for their help.