Originally Posted by
Dave Noble
I am a bit confused by the text message content. It says that the agent stated "you need to go past border patrol " - was this interaction at the gate or at check in? If at the gate, they must have passed through border control - or were they saying that the passengers needed to return to passport control to leave?
That is rather odd because there is no passport control to leave the UK and since they were still in the UK there should have been none to return from the gate.