FlyerTalk Forums - View Single Post - Merchant refund (x2) not appearing on my Amex card
Thread: Merchant refund (x2) not appearing on my Amex card
View Single Post
Old Mar 29, 2019 | 5:21 pm
  #1  
zip10001
10 Countries Visited
1M
50 Countries Visited
5 Years on Site
 
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 1,077
Question Merchant refund (x2) not appearing on my Amex card
Hi all,

I am having an issue with a merchant & Amex. The merchant is a car rental company.
I put a deposit with my Amex platinum for a car rental in November 2018. Following some issues with the rental company, I disputed the charge but American Express voided the dispute.
  • The car rental company sent me a screenshot from their 'billing system' showing 2 refunds where made to my Amex card, respectively in November 2018 and March 2019.
  • However, I do not see those refunds in my account. I spoke with different customer officers and they confirmed that no refund was made.
Has anyone ever had refunds gone 'missing'? Could the dispute of the charge with Amex have generated some glitches?
What are my options?

Thanks
zip10001 is offline  
Reply