Originally Posted by
puchong
Nope, being Marriott they just want to save the man hours involved in answering e-mails. Especially considering the fact that in many Marriott hotels around the world, there are not too many associates who can compose a couple of sentences in comprehensible English.
Originally Posted by
RogerD408
... or the property doesn't want to deal with the internal rules imposed by Marriott. My company does not issue email accounts to anyone below supervisor and blocks inbound messages with attachments. I can see Marriott doing the same type of restrictions. Heaven forbid staff can't be trusted/trained how to email safely and scan attachments before opening, or provide a secure sandbox to deal with external messages.
To be fair, most Marriott properties aren't managed by Marriott. So, the email would be through the third-party management company, not Marriott. However, they may have a generic
[email protected] address that forwards to their real email address.
Originally Posted by
SHLTP
Seriously, how do people book airport pick up now? I used to email and arrange with concierge... Now I just book a private company online as I can't waste time and money calling.
You do realize you can schedule a ride in advance through Uber, right? It's not perfect, but it's better than nothing. Maybe of the property websites also list their preferred transportation provider.
Originally Posted by
kaizen7
fax the request in
I wonder if you wrote on the request during booking : "could you please email me re airport transfer"
Will the hotel make note on that and email you ?
Funny enough, Rick Steeves used to recommend contacting overseas hotels by fax because it was easier than calling what with the time difference and the language barrier.