Originally Posted by
clementnick1988
Called Marriott Customer Service and it seems that SNAs cannot be applied to pre-paid non refundable bookings. Doesn't seem to be a Marriott IT issue but perhaps a restriction imposed by Marriott? Anyone able to shed some light on this? Thanks guys!
Yes, CSRs are very quick to excuse the error and not do the work to get it done. Do read the WiKi to see how to do it.