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Thread: Will UA allow change away from KOA->EWR itin which includes MAX segment? [RESOLVED]
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Old Mar 29, 2019, 7:08 am
  #14  
dmurphynj
 
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
Originally Posted by gold23
Yes- 757-2 on both legs. Fantastic outcome, no doubt. I did get her name. She was fantastic. Started off "I don't think I can help you with what you want, but let's play around to see what can be done"
That's great customer service! A nice kudos note from you would go in her file, and go a long way. Simple stuff like that actually has an impact - which is nice to hear.
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