Originally Posted by
tav1989
Whatever the reasons around the reinstatement of the contact centres and support for quite a few functions it maybe good news for PC members ( or ones that remain) That said my personal experience pre removal was very positive on a number of queries I called up about All were resolved over the phone very efficiently.
My experience was the same. When I needed any type of help with a booking, I just called. Maybe it was my PLT status; but I was never refused, regardless of what I needed. Phone agent was happy to assist and deal with my request.
I did things like change info online, but anything relating to a specific rezzie I did by phone. And it went, as TG says, smooth as silk!