Originally Posted by
alangore
After having had personal Amex for 49 years with only rare problems, Platinum for most of that time, called last month to close out my account after a year of having CSR and finding it offered a better deal. No retention offer whatever - guess these have gone out of style these days.
You know, this is really shameful. A customer for almost 50 years gets NO consideration? They should've just comped your annual fee flat out.