I'm a UA 1K 2M Miler and I am a regular traveller to Taipei and HK and other major Chinese cities. Invariably when I am in one place I need to visit another and regularly seek out flights from TPE to places like SZX as side bars if I don't do an open jaw.

I just booked 2 RT flights TPE to SZX for myself and a colleague but within 24hours discovered I need to cancel.

The EVA policy for USA originating flights is 100% refund within 24 hours, I guess to be competitive with airlines like United. But for my $400 ea tickets they want to take a $70 or so cancellation fee. I find this a bit of a slap in the face.

Being part of the Star Alliance team, and a major and national airline, why would I ever consider loyalty to an airline with such screwy "rules". I'll never fly long haul if they won't let me choose a seat, or treat me any different than another traveller when I am a *G. Which raises the question of why bother to be loyal to any member of the Star Alliance team - it helps the airline not the customer. And don't get me started on baggage fees and allowances.

Oh and when I can hold a seat, its the one down the back if its free and I have to pay extra for their so called premium seats.

Wake up EVA. You want the business of folks like me - offer something better.