Originally Posted by
IADFlyer123
Called the 1K line number and seems like it is routing to the general premier line. It is not even recognizing the phone number (which it used to before). Plus the wait times are now outrageous. No weather issues going on - so not quite sure what is happening. Anyone have the same experience.?
There hasn't been a 1K line in a long time. However, 1Ks are supposed to get priority handling (shorter queue).
That said, there have been sporadic reports of this happening to various people, including some GSes, over the past month or so. Basically, it's somehow forgetting that you're a 1K and routing you through the general queue.