Originally Posted by
hailstorm
My understanding of the Japan hotel POV is that, as these hotels are occasionally used for...um, "discrete" encounters, they will never initiate contact after a stay, out of an abundance of caution.
Hmmm... they will certainly email you after your stay asking you to fill out surveys. The email comes from Hyatt, but it clearly says which hotel you stayed at. They should be able to (safely) use that same email address to get a phone back to you.