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Old Mar 26, 2019, 5:05 pm
  #55  
creativeguess1
 
Join Date: Apr 2012
Location: MLB Spring Training park AZ, USA
Programs: Globallist
Posts: 287
Originally Posted by gengar
Hospitality, customer service, etc., are all a PITA. That's why people are willing to pay such a premium for luxury hotels - because the personnel should be motivated and competent to resolve PITA issues.
Budget hotel. Throws it away or someone keeps the item.

Luxury Hotel We will get the item back to you at a cost.

this scenario, seems reasonable to me, again if its at a value to yourself, pay to have it returned. That's LUXURY with a SMILE. I do think it is case by case, this scenario isn't a terrible worst case scenario. I think some staff at different hotels will go out of their way to resolve, sometimes its the luck of the dray, who you get vs policy. This whole thing feels nit picky and it's not even a hotel in the same Country.

nothing wrong with me having an opinion that others would disagree with, wouldn't be the first time.
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