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Thread: American Express Purchase Protection
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Old Mar 26, 2019 | 2:38 pm
  #732  
mysterym
 
Join Date: Jan 2010
Posts: 698
Originally Posted by tomvu1606
It was lost while in-transit. Filed the claim with UPS and they couldn't help locating the package. Talked to Amazon and they required the police report. My last destination would be contacting AMEX regarding this issue.
I dont think this has anything to do with purchase protection. Its a chargeback for goods not received. If it never made it to your door and the tracking shows it lost in transit, it should be an open and shut case. Its weird that Amazon is requesting a police report. I have never heard them request that before for something lost in transit.

Can you post up what the tracking shows?
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