Originally Posted by
CarmenOM
When I ran into this problem a couple of years ago I found that an email, in which I briefly explained the problem and emphasized my original booking class, was more effective than my phone call. YMMV.
Thank you - I did send an email first and the request was denied (despite my including a copy of the original receipt showing the purchase was a DL flight). The call was a follow up. I may send another email if no response by tomorrow.