I've been using credit card loads to put some ongoing spend onto the BBVA Amex spend. But this month, I think Serve charged me an extra $200 load but didn't credit my account for it. According to my credit card, I have a total of six $200 loads in March. But Serve only shows five loads. And the sixth one has a different merchant name ("Prepaid Serve" instead of "Serve Enterprise Inc". Both have the same merchant address of 250 Williams St in Atlanta aka Incomm). Has this happened to anyone else?

Serve's customer service is totally unhelpful so I'm filling a dispute with BBVA.