Originally Posted by
FlyeBye
It's the fact, that it took them until one day before the planned opening to communicate this.
Which they did only when they were contacted because pax had heard rumours.
But it's not the communications department's fault. They only know what they're told, and they've probably never even been to the lounge. I have yet to see a company where the communications department works actively to find out things, like call someone a week prior the opening date to check that it's really opening...