I was scheduled to stay here the other night and did OLCI 24 hours in advance, noting a midnight arrival. I'm LT Gold on Bonvoy if that counts for anything. I showed up at the appointed time and was greeted at the door by the front desk receptionist. I was advised that I was going to be walked to the Four Points. In over 25 years of business travel I have been walked once, so I always know this is a possibility. I normally call in advance if I know I'm going to be late.

Now with OLCI available, I avail myself of that option when I know I am arriving late at a busy hotel. It normally works like a charm. They have the key ready and it's super simple. I don't like OLCI if I arrive at a normal time, because I feel the human factor allows greater latitude for a better room at check-in (I could be wrong), especially when I had higher status than I currently possess.

In this case, OLCI did nothing to save my spot. I got no call or text notifying me of my unfortunate fate. The FD receptionist tried to pass the buck onto the prior shift which further incensed me (it may have not been her fault but her lack of empathy set me off). I then had to wait for her to fill out the walk form, photocopy it, and then call the Four Points. Three other guests were walked that night prior to my arrival. She also said I wouldn't have to pay for the room, but because I was traveling on business I could not care less about this concession. When I got to the Four Points I immediately fired off an email to Bonvoy and received a response 24 hours later. Incidentally the Four Points was pretty good for a Four Points! I chose the Courtyard in the first place because it is adjacent to the venue of my presentation the next day. Alas, the Four Points is 2 miles away. I had trouble getting and Uber and walked back to the venue the next morning.

In their response Bonvoy said "I have forwarded your comments regarding reservation experience to Hotel Management to assist us in resolving this situation for you. Please allow us up to five days for your concerns to be addressed and an appropriate response to be provided to you." FIVE DAYS? Shouldn't there be a standard remedy for this? Walked + OLCI oversight + LT Gold = x?

Have others experienced this and if so, what should I be willing to accept? Thanks.