FlyerTalk Forums - View Single Post - Serious Privacy violation at Grand Hyatt Jakarta - What to do?
Old Mar 24, 2019, 4:25 pm
  #90  
JackE
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Originally Posted by AtomicLush
I am very confused by some of the responses on here. First of all, things like your name, arrival information, length of stay, etc. can all be considered personal information under certain data protection laws. Most of these laws require consent prior to disclosure of such personal info (or unless such disclosure is required to provide certain services that cannot be opted out of). The hotel's privacy policy can also come into play as well, see https://www.hyatt.com/info/privacy-policy Clearly giving out your personal info to a "troublesome person" or a stalker (or actually anyone else) is not within the hotel's disclosure rights without consent. You did not give such consent and therefore your privacy rights were violated. It's not about applying a "stealth mode" at the hotel - these are basic privacy rights. If Hyatt corporate does not take this seriously, ask to be escalated to their data privacy team to discuss the issue.
It's Jakarta, so laws would be specific to that country.
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