FlyerTalk Forums - View Single Post - Points not awarded because I didn't book direct with Hyatt?
Old Mar 24, 2019, 4:05 pm
  #10  
coggie
 
Join Date: Sep 2011
Location: Road Warrior
Programs: Hilton Diamond, AAdvantage EXP
Posts: 104
Originally Posted by warakorn
One question that always is confusing me.

Lets say a hotel offers a rate of USD 150 on their own website.
OTA offers the same room for USD 110.
The hotel does than have to pay USD 20 to the OTA for commission. Hence, the hotel is only left with USD 90.

Why are hotels not trying to offer the cheapest price on their own website?
that really shouldn't happen unless you are on a smaller more obscure OTA site. Those sites are usually managed manually and that take hours to get updated but otherwise should always be the same rate. I have never seen a cheaper rate on an OTA.

If Hyatt.com showed no rooms but an OTA did, that is just bad revenue management on the hotel's behalf.
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