FlyerTalk Forums - View Single Post - Points not awarded because I didn't book direct with Hyatt?
Old Mar 24, 2019, 12:36 am
  #6  
VegasGambler
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Join Date: Oct 2014
Posts: 10,904
Originally Posted by thatflyer
Is this right?

I stayed at a Hyatt .. and because I didn't book direct with them but through a third party I am not eligible for points?

Seems a bit unfair! I still stayed with them....
The problem is that you probably paid the same rate that you would of you had booked directly with Hyatt, but Hyatt probably paid a commission of about 15% to the travel site. They aren't going to pay that 15% and give you points.

I don't understand why people use OTAs. Nothing but problems.
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