Why is there such as disconnect between PL and Polaris in-flight?
So most people will agree that UA did an excellent job of creating an upscale experience with the advent of the Polaris Clubs. High end cocktails, wines, spirits. Nice food selection. Beautiful design. Outstanding service (at least in EWR).
And then you get on the plane . . .
"Champagne" (if they haven't run out) is a carbonated version of Two Buck Chuck
Wines (selected by a sommelier?) are a tempting selection of "Ya want white or red" - and that assumes that they don't run out.
Food service continues to degrade and shrink
In-flight snacks . . . maybe, if we bother to tell you. Maybe not. Don't spread the rumor about the "secret" grilled cheese and soup, please . . .
Service . . . you know how that goes most of the time (and how it is now worse)
Pajamas? If we remember to keep stock
The whole point of purchasing a business class ticket should be the in-flight experience. Why glitz up the lounge and continue to neglect/downgrade the primary component? Nobody is going to select UA over another carrier with much better IF experience, even if their lounge is not Polaris quality.
I just don't get it.