FlyerTalk Forums - View Single Post - Alaska Lounge Member Access to AA Admirals Club
Old Mar 23, 2019, 6:05 am
  #23  
NYC Flyer
 
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Originally Posted by MJMLBBtoCPH
AS certainly can say no to a request for miles for a customer's misunderstanding of the scope of benefits to an AS lounge membership. That's all I was implying in my post. So, you don't need to "correct" me, but I am sorry if my previous post was not sufficiently clear about what I was recommending with regard to the arrivals lounge denial. The worst AS can do is say "no, see the AS lounge agreement and see the AA arrivals lounge classification."
Your post was clear. I think we just disagree. Refused entry into a premium class arrivals lounge is not customer service issue warranting compensation, and IMHO, the fact that AS is free to say no does not make the request an appropriate one.

Last edited by NYC Flyer; Mar 23, 2019 at 6:27 am
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