Originally Posted by troyb

Thanks everyone for your comments and responses. It is interesting to see such divergent views on this. I tend to agree with those who think this skews towards nickel and diming, but also understand the other points of view.

I think what I'll do is send one more email succinctly expressing how this spoils my view of an otherwise great stay (and one that left me eager to return on an upcoming trip). I'll also let them know that if they want to charge me the marked up amount that they can go ahead, and I'll pay it, but I won't be returning to this property ever again. I don't normally post on Tripadvisor, but I may do it there as well. Some hotels seem to respond to that. By the way, I realized I never shared which PH property this is, but in case you were wondering, it is the PH Saigon.

Thanks again