FlyerTalk Forums - View Single Post - BEWARE: Southwest will steal your points !
Old Mar 22, 2019, 7:23 pm
  #70  
jmw
 
Join Date: Jan 2003
Location: California
Posts: 1,129
Although I expect OP to get nothing, how many points did the OP help the community save as a result of this thread? Likely more than the points lost by the OP by now.

How much more money did this thread cost Southwest vs. if they just paid him off and reinstated points?

This is the reason why if Southwest were smart, they would have done the Herb-like thing and gave his points back. I don't think giving any big fish his points back is an act of generosity because this thread probably cost Southwest a lot more money and goodwill. Keeping Southwest's many customer unfriendly policies secret is much more important.
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