Apologize in advance if this is the incorrect forum, although this thread seemed more relevant than any in the EY/CX threads. Trying to use MR points to book an AA married segment award from MAN-PHL-SDF. The MAN-PHL leg is only available in conjunction with the PHL-SDF leg. I am unable to get CX or EY phone agents to be able to even see the married availability. I tried explaining that they should do one search for MAN-SDF rather than two searches for MAN-PHL and PHL-SDF, however they still could not understand or replicate that. Is there any trick or specific directions to tell partner phone agents when trying to book one of these awards so that they can see it?