Arrived here around 11pm with the wife and kids in tow. I had asked my agent to make sure that our two rooms were on the same floor and close. One room I had applied a TSU and the other was a standard 2 queen.

Guess what the rooms are on different floors!!! It's 11 and the front desk agent says she doesn't think there are any rooms on the same floor. I stand my ground and say no you need to get us rooms on the same floor at least. 20 minutes later and a call to the manager, Lo and behold there is an adjoining room to my suite magically available.

This left such a sour taste, I was already assigned to the suite (tsu) and it takes me waiting 20 minutes till the FDA gives me the adjoining room??? This is ridiculous. Hope the rest of my stay goes better.