Originally Posted by
sethb
If sometimes one and sometimes the other, that's giving out information. Better: "I don't have access to that information. If you give me a message, I'll pass it on to someone who does, and if the person is actually staying here we'll forward the message."
Nice, but I’ve never experienced something so oblique in thousands of hotel stays.
Originally Posted by
VegasGambler
What? No it isn't.
From experience at both normal business hotels and luxury properties around the world, I can tell you that this is exactly my experience. ‘Could you let me know if my colleague Mr Pink has checked in yet?’ Usually results in ‘yes, he checked in 20 minutes ago.’ This most recently happened at President Woodrow Wilson in Geneva.