Originally Posted by
skywalkerLAX
Huh? You can very well expect a hotel to not give out ANY information related to a guest.
Usually when you call a hotel and ask for a guest name the only answer is: a) We don't have a guest with this name b) Mr. X isn't answering his phone.
Anything else is a serious problem and the OP should contact the General Manager of the property.
If sometimes one and sometimes the other, that's giving out information. Better: "I don't have access to that information. If you give me a message, I'll pass it on to someone who does, and if the person is actually staying here we'll forward the message."