Originally Posted by
Traveler56789
Wow...amazing! Did you ask for an upgrade? Or did they just tell you at checkin?
We got this email about 1 month before our stay:
We look forward to inviting you into our Ohana, and welcoming you to our illustrious resort located directly on the paradise-like sands of Kauai.
Have you heard the news? The resort is under new management, therefore we are no longer participating in the SPG program, but we are more than happy to honor your existing booking and offer a complimentary upgrade based upon availability at the time of your arrival.
We were there first week of March and I'd say the hotel was 50% capacity at most.