I got an out of office automatic email response from my Ambassador that gave a different number from the one I used previously for the 24/7 Ambassador "team." Yesterday I tried both numbers (800 and 866) repeatedly and got a long recorded answer, but when it tried to transfer me to an agent, the thing rang about five times and then hung up on me before ever connecting to a human. There's also some new "press one if you're willing to answer a survey question at the end".

Today I got through to a human agent but was never forwarded to the survey at the end. The agent seemed grumpy and resistant to doing anything to help with my LC reservation. I guess I'll see at check in whether she actually did anything or not.

Still bad service.