Originally Posted by snaxmuppet

There have been many times where the employees did not know the rules. Why should I take the word of someone if all they do is say "British Airways" to me instead of explaining why I am wrong when I am convinced I am right.

I accept I was wrong but stand by me insisting when there was no explanation as to why I might be wrong when I believed I was right. Had it been explained I would have accepted it immediately and that is why I will not accept the DYKWIA label. I didn't have any jumped up sense of importance which is the defining mark of a DYKWIA..