Originally Posted by
deissi
In which country do you plan to submit your case? If Finland, you will have to submit your claim in Finnish or Swedish even if you want the Small Claims procedure to be applied. And if you are a Finn yourself, the procedure will likely not apply since it's not a cross-border situation (Finnish claimant and defendant).
I have the Dutch nationality and I'm based in The Netherlands. So I am considering submitting it in The Netherlands.
Not sure yet if it's worth the hassle, but I do still think I have a fairly strong case here. I don't want to be a pain in the *ss for them, I really would like to settle it in a gentle way.
However this is not just about me, it's about lots of people that keep getting the ''overtime-ban/extraordinary circumstance'' argument from Finnair/NoRRA.
1. Cancellation 2 days in advance
2. Cancellations because of pilot ilness
3. Finnair couldn't find replacement pilot and blames it on an extraordinary circumstance because of overtime ban
4. This overtime ban has been in place for months, so by now they should be prepared for this
5. This seems clearly more of a crew shortage issue than anything else