The personal greeting in itself is not a big deal to me. But what matters is what happens when you take them up on 'if there is anything we can do for you, just let us know'. Mrs t once was told that the first choice of her meal was no longer available. So she invoked the 'but you told me that you would do anything for me' response. It took quite a bit of persuasion to get them to understand that she was serious (inducing saying that in there was no other option she was willing to accept and therefore forgo a mains) and to get them to produce her first choice. I thought it was disappointing that so much pressure was required.

On a side note: in my experience the 'sorry your choice is not available' is happening significantly more often than before (in J). Actually before mid last year it had never happened to me. Sign of cost cutting? Or just bad luck?