Originally Posted by
enox5
Hi. My flight booking on 9W is from BOM to LHR. It is a redemption booking with EY miles.
Does this mean that EY have a responsibility to fly me to my destination?
If you've used EY miles it's a EY ticket - your ticket number should start with 607. They will be responsible. You'll generally find EY (or any airline) willing to do more for you at the airport than over the phone though neither situation is desirable.