FlyerTalk Forums - View Single Post - Opaque nature of change fees
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Old Mar 21, 2019, 12:18 am
  #15  
Andriyko
 
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Originally Posted by brentford77
The frustration is that when you book, you never have a clue what the cost of making a change will be. Sometimes it's not a lot. Sometimes, like this, it's astronomical!
You do know what it will cost to change or cancel (if possible for both) when you make a booking on ba.com or via a BA call centre. If you make a booking with a travel agent then they should have advised you about the fare rules. If your frustration is with the fact that you never know in advance what a specific new routing will cost in addition to any penalty then, I am afraid, it is simply impossible to list prices for all possible itineraries that you might change to. It all depends upon real time availability, fare rules etc. Ba.com can't simply display a notice that if you decide to change the first segment a day prior to departure it will cost you GBP12,000 for example. It is one of many possible changes that a passenger can request. The basic amount (the penalty) is always known but what the new itinerary following the requested changes will cost will always only be known when you request the change.
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