Originally Posted by
Gadot
Antarius You are so wrong. When you signed up to the Starwood awards, you agreed to the T&C
Starwood Awards Rules Oct 15, 2014:
If an SPG Member fails to cancel a guaranteed SPG Award reservation within the permitted cancellation time, t
he SPG Participating Hotel will charge the applicable cancellation fee to the credit card provided by the SPG Member at the time the reservation was made and the Starpoints that had been redeemed will be re-deposited into the SPG Member’s account. For Free Night Awards only, an SPG Member may request a refund of the applicable cancellation fees charged by forfeiting the portion of the Starpoints that he/she had redeemed for the SPG Award necessary to cover the applicable cancellation fees by emailing his/her request to [email protected] no later than 60 days after the reservation arrival date, provided that the SPG Member has adequate Starpoints in his/her account.
Given that the cancellation fee was NOT disclosed at the time of booking, this is a non-sequitur. What if the OP never received the email after the fact?
Read Rodman vs Safeway first. Just because something is in some obscure T&Cs does not make it enforceable.