Originally Posted by
xinmpg
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My opinion is hotel staff should never divulge by name, but instead if someone calls that person should have to ask for a specific room number. In this age of emails, sms, whatsapp, and ubiquitous international roaming and wifi, how many people would actually have to call a hotel on a land line to find you? Anyone close should be in contact some other way.
+1. I am shocked that the hotel gave out ANY info to a random caller. My parents travel extensively, and if I am trying to reach them by phone at their hotel, I am always asked for the guest's name and room number before being connected. (my parents communicate the room # to me with the aforementioned email or messaging apps). I don't know what would happen if I called without the room number and insisted on speaking to Mr Jones because "I'm his daughter and it's urgent"
