FlyerTalk Forums - View Single Post - Serious Privacy violation at Grand Hyatt Jakarta - What to do?
Old Mar 20, 2019, 9:49 am
  #70  
LondonElite
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Join Date: Mar 2002
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Originally Posted by gengar
This is just not a good rationale. Do you say the same thing if a guest doesn't want to get sexually assaulted - that she shouldn't rely on an FD agent not to give out her room key to a drunken stranger not registered to the room? Is OP just supposed to stay home because "devious people" are always going to find ways to continue harassment? The bottom line is that hotels have an obligation to the safety and security of hotel guests, and procedures should be in place to manage privacy accordingly. The fact that management was made aware of OP's situation and promised protection, yet this situation still happened, is quite bothersome.
There is no way to ensure the hotel will be able to promise complete anonymity. What should happen and what happens in practice are often very different. If it were really important to me to be fully incognito, I would book a different hotel and under a different name. I might wear a disguise. But expecting the hotel to be fully watertight with my identity is unrealistic.
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