FlyerTalk Forums - View Single Post - Trying to change [shorten] an award stay
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Old Mar 19, 2019, 1:50 pm
  #4  
Jaunts
 
Join Date: Feb 2019
Posts: 121
Originally Posted by chicagoflyer1976

I have an awards day booked for five nights. I want to amend it and only stay for three nights. Unfortunately, I can’t rebook it, so canceling and rebooking is it in action. I called reservations, it was called the hotel, and the hotel says they can’t do it. Is this correct? They say they can’t change it because they don’t have a new room to put me in, but I already have a room. I’ve asked for revenue management to take a look at it. Anything else I can do?
I have had this same issue with Hilton before with a paid reservation.
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