Originally Posted by
chicagoflyer1976
I have an awards day booked for five nights. I want to amend it and only stay for three nights. Unfortunately, I can’t rebook it, so canceling and rebooking is it in action. I called reservations, it was called the hotel, and the hotel says they can’t do it. Is this correct? They say they can’t change it because they don’t have a new room to put me in, but I already have a room. I’ve asked for revenue management to take a look at it. Anything else I can do?
I have had this same issue with Hilton before with a paid reservation.