On the contrary! I was speaking specifically to that particular individual. In the aforementioned scenario, a guest seemed to never get the bedding or pillows that were requested. Of course, I suspect it’s more about the hotels at which the guest stays, or about the manner in which the requests are made, but it’s imposible to know since the hotels are not identified. I absolutely agree that any luxury hotel should provide the bedding as requested.

Of course, I would not expect non-luxury hotels to often capably and reliably provide the bedding and pillow types as requested. The brand and hotel type for me would matter a lot. Without knowing the identity of the hotels, it is difficult if not impossible to ascertain how reasonable the requests might be.

If one never gets what is requested, as was suggestede by that particular guest, I’d think it was time to look for greener pastures. It’s commonly said that the definition of insanity is doing the same thing over and over and expecting a different result; always requesting something that isn’t ever delivered would seem to qualify.

In your case, it seems completely reasonable—as you make your requests and they are delivered.

I don’t care much at all about lounges or most bedding/pillow options, but I’m all too aware how many others (if not most) care greatly about those.