So much for no blackout dates
Trying to book points. Surprise to find a city with 8 Marriott group hotels to have only 2 of them offering points stays (which both of them are too far from where I wanted to stay). But then I switched to cash stays and all of them pop up, with standard rooms available for booking across all the nights I wanted. Called a couple of them, basically the conversation goes like this:
Me: hello, why are you blacking out dates for points redemption even when you have standard low-rate rooms available for cash booking, isn't that against Bonvoy no blackout dates rules?
Hotel: no it's not, we are within the rules
Me: doesn't sound right as I read the no blackout dates rule right now.. (reading the rules)
Hotel: you can file a complain with them, thanks for calling, bye bye
Am I missing something about blackout date rules? Has the rules changed? I remember I never had an issue like this when it was SPG.....