Interesting points of view. Mine was that runway works are well announced, and should be planned for. When I booked this flight I realized a 45 minute connection was risky, but took note that it was not the last flight from MAD to FRA and I wrongly figured, that if I booked in business class, at the very least I'd be accommodated on the 8PM flight. I asked the desk in Malaga if I could reroute on Swiss, which would have ultimately put me in FRA the same night, albeit 3 hours later than original plan. They refused, said I had to stay on IB metal.

Once in MAD, 20 minutes after my booked flight to FRA took off, I again went to the customer service desk, and explained what happened in Malaga, that guy was flabbergasted, said as business class I absolutely should have been moved to Swiss Air. He said, I'd already been booked on a 6:15 Lufthansa flight from MAD (so that flying only IB metal was a farce), but he couldn't get me on the 8pm IB flight that night...never understood why not.

The put me up at the NH hotel, and included all meals while there. I ended up arriving in FRA 13:30 hours late, and just in time for my flight from FRA to SEA that was booked on a separate ticket. My plan had been to arrive in Frankfurt early enough to enjoy a dinner, and a nice sauna, wake up late, have a leisurely breakfast, and head to FRA for my flight to SEA...I did still have to pay for that room in FRA.

All in all, I learned two things, never fly Iberia unless there are no other options never give Iberia more than the cheapest amount for a flight, they won't treat you any different either way. And, number two never give Iberia more than the cheapest amount for a flight, they won't treat you any different either way.