I called in March 4 to complete the reservation for 240,000 points but due to one issue or another, the points were never deducted from my account. The CSR insisted everything was good and the e-cert was issued. I called back once a day for the next 3 days and all CSR said everything was good but I knew it wasn’t since no points were deducted.

Finally reached a competent CSR who added the 100,000 points needed to complete the reservation and the points were deducted immediately. He also added 10,000 points as a goodwill gesture.

Answer is HUCA many times.