I should have been more clear.

I plan to rent a vehicle again in the future from the location. I would like to reserve a Luxury tier again to guarantee a certain class of vehicle.

If I do so and I am met with the same behavior from this location, what can I do?

Would a manage be able to resolve it?

Do I call corporate while on site?

When I was onsite and asked the agent to show me in writing, anywhere, their definition of ‘midsize, standard, and full’ she could not.