Originally Posted by
kcl0203
Thank you.
i just called again and the call was handled by another person
he was able to proceed the booking and the eCert was just issued.
Thank you for reporting back. It is unfortunately you have to call back but at least now you get it done properly.
I know it is very frustrating that many CS reps are ill-informed, not properly trained. However we as the customers, armed with the knowledge. would know what is right what is wrong and need to stand up to protect ourselves.
Enjoy the stay.