Originally Posted by
Kacee
Twice in the past three weeks.
At which point the hotel will confirm that you've been "upgraded" to your original booking category.
You've been completely, utterly Bonvoyed.
This happened to me at the Alfonso XIII this week- 5 days out my SNAs for a 5 night Award stay cleared and then - Poof- my reservation vanished- even my Ambassador could not see it.
I called the hotel and they assured me that they were “holding a beautiful Suite for” me.
Upon arrival they informed me that they actually upgraded me up from the SNA Suite type to a lovely Premium 1 BR Suite with 2 full baths and private view balcony.
So not all stories have a sad ending.
BTW- this is our 4th Marriott hotel so far on this trip to Spain- Hotel Arts, Maria Cristina, Madrid Westin Palace & now Alfonso have all been exceptional stays. Wonderful rooms, excellent service and gracious hospitality.