Originally Posted by
kcl0203
i was being told i need to get 85k before I can do the point redemption.
They will firstly deduct 85k points and return 25k to my account afterwards. i.e. I cannot confirm my booking with 60k points only
That is not how normally done.
The normal way handling PA booking is to add the point difference into your account and IMMEDIATELY issue the eCert on the same call.
You should do the HUCA thing and keep calling until you find a competent rep / supervisor knows how to do it.