Originally Posted by
Kezzer
Thank you. We’re actually based in Switzerland.
For interest this is Edelweiss final reply in which they totally refuse to recognise the ECJ ruling as valid.
What is odd is that at the airport whilst checking in on the delayed flight, we were given a paper from Edelweiss which details our rights to compensation under EU261......strange????!
Not strange at all, you were departing from EU on a flight under EU261 rules, part of that is to give you that form, so you are aware of your statutory rights.
If i were you I would forward that form to them, ask them to reconsider & then if they rebuff you again, use an agency.