Originally Posted by Yiran Liu

Hello, an interesting scenario here

I booked 2 MLE-HKG-SFO separate reservation on the same itinerary backed in August 2018 where HKG-SFO leg is F+J and MLE-HKG leg is PE. Two weeks ago, I found MLE-HKG segment has 2 J opened, so I went on called AS to upgrade the segment. However, the itinerary with J on HKG-SFO after re-issuing only shows MLE-HKG segment and missing HKG-SFO segment while the segment with F works fine. The itinerary shows fine on AS.

Tried to call CX they ask me to call AS. Called AS and they say it's CX's problem. Several days later, I found the itinerary on AS also missing the second segment, tried to call AS several times and all the agent told me that it's a schedule change and they are waiting CX to do something.....

So my question is, is this normal? I don't think I can recall any similar situation like this... Shall I keep calling? It's AS or CX's issue? Or it's completely normal? My trip was in June so it's not too urgent yet but I'm still worried. I've waited for a week but nothing happened....

Thank you very much for any kind of advice!