Originally Posted by
longtimereader firstimeposter
I stayed here for 5 days this past week and here’s my report:
...
5 days prior to arrival our points room was upgraded to the Berri Suite (I only choose suites for my SNA) and my paid room was upgraded to a Junior suite. When I went to check-in the rooms where both changed to Junior Suites however I luckily had a screenshot showing the confirmation of the Berri Suite and reached out to my Ambassador. After some back and forth between my Ambassador and the hotel, they were able to move me back to the Berri Suite. The correspondence was a little disappointing since the hotel claimed I called in and wanted two rooms next to each other and through their goodwill they upgraded both rooms to a Junior Suite. However, I was guaranteed an upgrade through my Luxury Privileges rate and used my SNA for the Berri Suite. A miss on their part but fortunately I had an Ambassador who was able to work everything out.
Standing your ground. Good for you. After all, who wants to be right next to their mother, especially if you and your wife want to be romantic at night.
I love how the hotel tried to claim a downgrade was an upgrade and then lied about speaking with you, as if you would call the hotel when they emailed you and were also working through your ambassador.
Originally Posted by
longtimereader firstimeposter
Check-in was simple, there was a little confusion on the luxury privileges rate that was corrected and we were walked to both of our rooms.
What was the confusion?
Originally Posted by
longtimereader firstimeposter
- Electronics in the room – this was my biggest issue with the hotel. The lights, curtains and TV were all controlled via an iPad (however not the thermostat or the ability to chat with the hotel). The light and curtain controls worked fine the Berri suite however in the Jr Suite a huge lamp in the middle of the room was tied the bathroom light controls. The TV functions were a complete nightmare in my Berri suite (my mother in the Jr suite didn’t even attempt to use them). There was only one speaker working in the Berri suite which was very far from the bed so we could not hear the TV. I called over two nights for them to fix the issue and even brought the front desk manager to my room to show him however it was never fixed. My simple solution was to just unplug the surround sound from the back of the TV. After they “fixed the issue” the second time they introduced a new issue, while watching TV and falling asleep, the TV randomly went off and all of the lights in the room went on. This happened three more times through the course of the night (we finally gave up and just kept everything off). Overall, it’s a great concept but the execution of this was a complete failure. Anyone who struggles with electronics will absolutely hate their system. Also, the thermostat had a weird range features – we couldn’t set the temperature only a range (i.e. 20-24 C). We could never figure it out.
I swear, the idiots who design hotel rooms.
- Breakfast – I’m personally not a big breakfast person however my wife is. I selected my Platinum amenity as breakfast and the room on the Luxury Privileges rate included an American Breakfast (which caused mass confusion). I let my mother and wife get the American Breakfast which was their continental buffet plus any egg dish from the menu that had eggs about 7-8 different ways (however on the last day we found out the eggs benedict wasn’t included). ... Although I asked every day, I wasn’t required to sign anything except the last day when they tried to charge me for the eggs benedict which we had on three previous days.
What was the "mass confusion" over the American breakfast?
Charging for eggs benedict but no other egg dishes is so tacky.
Originally Posted by
longtimereader firstimeposter
... in place of the fitness center the hotel offered a full-service gym about four doors down which is always a better option then a small hotel gym.
Unless you want to exercise at 5 a.m. or some ungodly hour or it's raining outside. I really like Westin properties that have rooms with treadmills.